1. Scope of this policy
This Privacy Policy applies to information collected through the Realty Partners website, enquiry forms, telephone calls, email, SMS and WhatsApp conversations connected with our property assistance services.
By using the website or voluntarily submitting an enquiry, you acknowledge this policy. Where consent is required for a particular communication, we will rely on the consent you provide through the relevant form or conversation.
2. Information we may collect
We may collect information that you provide directly, including:
- Your name, telephone number, email address and preferred method of contact.
- Whether you wish to buy, sell, rent or list a property.
- Preferred location, property type, budget, expected property value, configuration and other requirements.
- Property details, photographs, documents or messages you voluntarily share with us.
- Communication records relating to enquiries, follow-ups, visits and discussions.
Our hosting provider may also process routine technical information such as IP address, browser type, device type, referral page, access time and website activity for security, diagnostics and service administration.
3. How we use information
We may use your information to:
- Understand your requirement and respond to your enquiry.
- Identify, shortlist or discuss potentially relevant properties, buyers, sellers, landlords or tenants.
- Arrange calls, property discussions, meetings or site visits.
- Provide service updates and follow-ups by telephone, WhatsApp, SMS or email where permitted.
- Improve our website, services, customer support and internal records.
- Prevent misuse, protect our operations and comply with applicable legal obligations.
We do not sell your personal information. Promotional or follow-up communications may be stopped by asking us to opt you out.
4. Sharing and disclosure
We may share relevant information only where reasonably necessary for the requested property service, including with our authorised team members, property owners, developers, landlords, tenants, buyers, sellers, channel partners or service providers.
Service providers may include website hosting, communications, cloud storage, customer-support or technology providers acting for operational purposes. We may also disclose information where required by law, court order, government authority, fraud prevention or protection of legal rights.
We do not authorise third parties to use information received from us for unrelated purposes.
5. WhatsApp and external services
Some website buttons open WhatsApp so you can send an enquiry directly. When you use WhatsApp or follow an external link, that service may process information under its own terms and privacy policy. Realty Partners does not control the privacy practices of independent third-party websites or platforms.
6. Cookies and technical data
The website may use essential browser storage, cookies or similar technologies where needed for functionality, security or performance. Hosting and third-party services may also maintain technical logs. You can control cookies using your browser settings, although disabling essential features may affect website operation.
7. Data retention
We retain personal information only for as long as reasonably necessary to respond to an enquiry, provide the requested service, maintain legitimate business records, resolve disputes and comply with applicable obligations. Retention periods may vary according to the nature of the enquiry and the records involved.
8. Data security
We use reasonable administrative and technical safeguards intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
9. Your choices and requests
Subject to applicable law and legitimate retention requirements, you may ask us to access, correct or delete information you have provided, withdraw communication consent, or stop receiving promotional updates. We may need to verify your identity before completing a request.
To opt out of marketing or follow-up messages, reply with an opt-out request through the same channel or contact us using the details below.
10. Children’s privacy
Our property services are intended for adults. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so that we can take appropriate action.
11. Changes to this policy
We may update this policy when our website, services or legal obligations change. The current version will be published on this page. Continued use of the website after an update indicates acknowledgement of the revised policy.
12. Contact us
For privacy questions, consent withdrawal or information requests, contact Realty Partners: